Privacy Policy

1. Information We Collect

• Personal identifiers: name, email address, shipping/billing address, phone number.
• Payment information (processed securely via third-party processors — we never store raw card data).
• Device & usage data: IP address, browser type, pages visited, time on site, referral source.
• Order history and communication records when you contact us.

2. How We Use Your Information

• To process and fulfill orders, send shipping confirmations and receipts.
• To respond to customer service inquiries and support requests.
• To send marketing emails only if you have opted in — you may unsubscribe at any time.
• To improve our website, product catalog, and user experience through analytics.

3. Cookies & Tracking

We use essential cookies to operate the site (e.g., cart sessions) and optional analytics/advertising cookies to understand traffic patterns. You can manage cookie preferences via our Cookie Policy page or your browser settings. We do not sell data collected through cookies.

4. Third-Party Sharing

• Payment processors (e.g., Stripe, PayPal) to handle transactions securely.
• Shipping carriers (e.g., UPS, FedEx, USPS) to fulfill and track your order.
• Analytics providers (e.g., Google Analytics) under data processing agreements.
• We never sell your personal information to third parties for their own marketing purposes.

5. Your Rights (GDPR & CCPA)

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update inaccurate or incomplete information.
• Deletion: Request erasure of your personal data, subject to legal retention obligations.
• Opt-out: California residents may opt out of the sale of personal information — we do not sell data.
• Portability: Receive your data in a structured, machine-readable format.

6. Data Retention

We retain order and account data for up to 7 years to comply with tax and accounting obligations. Marketing preferences and inactive account data are reviewed annually and deleted where no longer necessary.

7. Security

We use TLS encryption for all data transmission and enforce strict access controls internally. While we implement industry-standard safeguards, no method of electronic transmission is completely secure. We will notify affected users promptly in the event of a data breach.

8. Children's Privacy

Our products and website are not directed to children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us information, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our website. The effective date at the top of this page reflects the most recent revision.

10. Contact Us

• Email: [email protected]
• Phone: +1 (800) 874-3322
• Address: stridebark, 412 Trail Ridge Road, Boulder, CO 80302, United States